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Appointments

circled_dayAll consultations are by appointment, which are 10 minutes in length.  Please book these through our receptionist by calling 01427 788277.  We offer a range of “pre-bookable” appointments that can be booked up to 6 weeks in advance and “same day” appointments.  We strive to ensure that you are able to see the doctor of your choice, although this may not always possible if surgeries are already full or if a doctor is on leave.

Practice Nurses - Minor Illness

Our practice nurses offer daily minor illness appointments for illnesses that do not necessarily need seeing by a doctor.  To book an appointment, please contact our reception team who will make an appropriate appointment.

A minor illness could be: sore throat; ear problems; sore eyes; styes; sinus problems; coughs & colds; chest infections; nits; worms; diarrhoea & vomiting; constipation; vaginal discharge; skin rashes / bites; swollen glands; emergency contraception; cystitis; balanitis (child’s sore penis); childhood illnesses (eg.mumps, chicken pox) hay fever / allergies.

Telephone Consultations

Where appropriate you may be able to book a “telephone consultation” with the doctor.  Our receptionist will arrange this for you.

Chaperones

All patients are entitled to have a chaperone present for any consultation.  Please request this at the time of booking your appointment or speak to your GP.

Late Arrivals Policy

Patients have a duty to attend for pre-bookable appointments promptly and to take into account logistical difficulties, or the time involved in travelling to the surgery. The practice will, as far as practicable, see patients who arrive late, but this may, however, be at the end of surgery and will therefore involve a considerable wait, for those who do not wish to re-book.

The practice will monitor and record the incidence of patients who are late for appointments within the clinical system. Persistent late attendees will be issued with a series of warning letters. More information may be obtained from posters displayed within the practice or from reception.

Missed Appointments

Due to the increasing number of patients failing to attend for their appointment, this may mean that you may not be able to see a doctor on the day that you wish to.

In an attempt to try to resolve this, the practice has developed the following policy:

If you fail to attend appointments without informing us, we will write to you asking if there are any specific problems, preventing you from letting us know.  If you repeatedly fail to attend for appointments, you may be removed from the practice list and you will have to find an alternative GP.

 
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